Disclosure guide
Here is some key information you need to know to help you understand what type of advice I am able to give you, so that you can make an informed and confident choice when engaging me. As a Financial Adviser, it is my duty to abide by the Code of Conduct for Financial Service Providers. I am paid by the providers for the services I provide, however, it is you that I work for. To ensure that I put your interests ahead of my own, I follow a 6-step advice process when providing personalised financial advice which is based on your individual goals and needs. I provide all of my recommendations in writing so that you have the opportunity to ask any questions you might have before implementing any of my advice. Broker Intel, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
Details about me and my Financial Advice Provider
I am a Financial Adviser. I give advice on behalf of a Financial Advice Provider. My details are set out below.
Full Name: Yuliya Kuiper
Phone: 020 4156 0804
FSPR Number: FSP742272
Name of Financial Advice Provider: Berner Mortgages Limited
FSPR Number: Broker Intel
Address: 36 Reuben Avenue, Brooklyn, Wellington, New Zealand, 6021
Phone: 020 4156 0804
Email: julia@brokerintel.net
My Financial Advice Provider is a member of Q-Adviser Group Limited.
Licensing Information
My Financial Advice Provider is authorised to provide a financial advice service under a current financial advice
provider license issued by the Financial Markets Authority in the name of: Berner Mortgages Limited
FSPR Number: FSPR286965
Nature and scope of advice
The information below will help you understand what type of advice I can provide to you.
Services I provide
Residential Lending
I work with banks and lenders to recommend the lending products and solutions that I think best fit yourcircumstances and requirements from the following providers: ANZ, ASAP Finance Limited, ASB, Avanti Finance, Basecorp Finance, BNZ, CFML, Co-Operative Bank,Cressida Capital, DBR, First Mortgage Trust, Heartland Bank, Liberty Financial Limited, Pepper, Resimac,SBS Bank, Select Home Loan, Southern Cross, Sovereign, Unity, Westpac, ZIP Business
In place of an upfront fee (An upfront retainer fee will be applicable), Broker Intel is paid a commission by the recommended lending provider. This commission will range from 0.5% to 1% of the total lending, depending on which provider you choose to take a loan with. I will confirm the amount of commission Broker Intel will receive when I provide my recommendation to you. In addition, Broker Intel may receive a commission of up to 0.25% of the outstanding mortgage or lending balance annually which covers the ongoing service I provide to you, by way of trail commission and may alsoreceive a sum of $150 for any loan that is refixed during the course of the loan.
Personal Risk (Life, Income, Disability & Health Insurances)
I provide personalised advice that takes into account your individual circumstances to determine the personal risk products that best meet your personal goals and needs. My recommendation is limited to the products offered by the following companies:
AIA
To ensure that advice remains accessible, Broker Intel does not charge an upfront fee for providing personal risk insurance advice or for implementing advice if you decide to proceed. In place of an upfront fee, Broker Intel is paid a commission for any new insurance taken up, of between 0% and 240% of the first year's premium, depending on which insurance company you take out cover with. From year two, Broker Intel may then receive an annual commission of between 0% and 20% of the premium for the time Broker Intel remains the servicing adviser on the policy. I will confirm the amount of commission Broker Intel will receive when I provide my recommendation to you.
General Insurance: (Home, Contents & Car):
Broker Intel works exclusively with Tower to provide house, car & contents insurance. They are the only general insurance product provider that I work with and in place of an upfront advice fee, I receive a commission of up to 10% of each premium, depending on which insurance products you take out cover with, after taxes and levies.
KiwiSaver & related managed investment products:
Whilst I do not provide KiwiSaver or Managed Investment advice, I am able to refer you to our commercial partners, who are able to help with other services such as XE Money, Asset Finance and UK Pension Transfers. I am unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this type of advice.
Broker Intel and it’s advisers are required to;
Give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests.
Exercise care, diligence, and skill in providing you with advice.
Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).
Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).
Fees and expenses
Generally I won't charge you any fees for the financial advice I provide to you. This is possible because, on settlement
of a loan, I usually receive commission from the lender [which is explained in the commission section of this Disclosure
Guide].
I will charge a Retainer fee of $400 (Home Loans and Refinances) or $250 (Topups and Refixes) upfront. This retainer fee is meant to cover the cost of providing a comprehensive financial advice service. These costs include, but are not limited to, Administration Cost, Compliance Cost, Research and Analyses and other Professional Cost. This retainer fee is fully refundable upon receiving a commission for the financial products placed. This retainer fee is needed, as once the financial process starts, I am obligated meet my compliance and privacy obligation, which means I will start to incur cost (for example safe data storage, data security, etc)
Aa claw back fee of $250 + gst per hour, till a maximum of $3,000 is applicable when the commission In the event that, in the 28 month period following drawdown of your loan, your loan is fully or partially repaid or the terms materially changed, and a lender requires that I repay the applicable commission to them, we may charge you a one-off fee. Any such fee would be no more than $3,000 (plus
GST, if any) and would be calculated based on a rate of $250 (plus GST, if any) per hour of my time spent providing financial advice to you in connection with the applicable loan. The fee I charge you will not exceed the amount of commission I have to repay to the lender.
Any exceptions to this general position are explained below. If these exceptions will apply to you, I will let you
know.
One-off fees
I may also charge you a one-off fee if the following occurs:
When I don't receive commission from the lender: If you request that I provide financial advice and I do not receive
a commission from the lender, I may charge you a one-off fee. Any such fee would be agreed and authorised by you in
writing before I complete the services, and would be based on an estimate of the time spent providing the advice.
This may arise in the rare event that you request that I provide services in relation to either a product that is offered by
a lender that I do not hold an accreditation with, or a product that is outside my usual arrangements with my approved
lenders.
You will be invoiced for any one-off fee and will be given 30 days to make payment.
Conflicts of interest
I may receive incentives or rewards from lenders. For example, they may provide me with gifts,
tickets to events or other incentives. I manage the conflicts of interest arising from these commission payments by:
Following an advice process that ensures I understand your needs and goals so that I always recommend the best
product for you regardless of the type and amount of commission I will receive.Ensuring the amount of any loan is in accordance with your identified needs.
Providing you with the table below showing commission rates and types by lender
Undertaking regular training on how to manage conflicts of interest.
Lender Upfront Trail Refix
ANZ 0.85% 0.00% $150.00
Westpac 0.60% 0.20% $0.00
BNZ 0.55% 0.15% $0.00
ASB 0.85% 0.00% $150.00
ASAP Finance Limited 0.80% 0.00% $0.00
Avanti Finance 0.80% 0.00% $0.00
Cressida Capital 1.00% 0.00% $0.00
DBR 1.00% 0.00% $0.00
First Mortgage Trust 1.00% 0.00% $0.00
Heartland Bank 0.80% 0.25% $0.00
Liberty Financial Limited 0.60% 0.15% $0.00
Unity 0.50% 0.00% $0.00
Pepper 0.60% 0.15% $0.00
RESIMAC 0.60% 0.15% $0.00
SBS Bank 0.85% 0.00% $150.00
Select Home Loan 0.60% 0.15% $0.00
Southern Cross 1.00% 0.00% $0.00
Sovereign 0.60% 0.20% $0.00
The Co-Operative Bank 0.85% 0.00% $150.00
Basecorp Finance 1.00% 0.00% $0.00
Zip Business 1.00% 0.00% $0.00
CFML 1.00% 0.00% $0.00
Privacy policy & security
I will collect personal information about you in accordance with my Privacy Policy. I regard client confidentiality as of
paramount importance. I will not disclose any confidential information obtained from or about you to any other
person, except in accordance with my Privacy Policy. The electronic platform I use to store your personal information is
secure and run on Amazon Web Services.
Complaints Process
If you have a complaint about my financial advice or the service I gave you, you need to tell me about it. You can
contact my internal complaints service by phoning, or emailing me using the heading Complaint - (Your Name). Please
set out the nature of your complaint, and the resolution you are seeking. I aim to acknowledge receipt of this within 24
hours. I will then record your complaint in our Complaints Register and will work with you to resolve your complaint. I
may want to meet with you to better understand your issues. I aim to provide an answer to you within 7 working days
of receiving your complaint. If we cannot agree on a resolution you can refer your complaint to our external dispute
resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you.
Details of this service are:
Financial Services Complaints Limited
complaints@fscl.org.nz
0800 347 257
Availability of Information this information can be provided in hardcopy upon your request.